Privacy Policy

This Privacy Policy explains how IPTV Now 4K collects, uses, stores and protects your personal data when you visit iptvnow4k.uk or use our IPTV subscription service. We are committed to protecting your privacy in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

IPTV Now 4K ("we", "us", "our") is the operator of the website https://iptvnow4k.uk and the IPTV Now subscription service. We act as the data controller for the personal information described in this Privacy Policy.

If you have any questions about this policy or your personal data, you can reach our data protection team at contact@iptvnow4k.uk.

2. Information We Collect

We collect the following categories of personal data when you interact with our website or subscribe to our service:

Information You Provide Directly

• Contact details: name, email address, WhatsApp or phone number
• Account details: username, password (encrypted), preferences
• Payment details: processed securely by our payment provider — we do not store full card numbers on our servers
• Device details for activation: MAC address (for Smart IPTV), device type, app preference
• Communication content: messages you send us via email, WhatsApp or support chat

Information Collected Automatically

• Technical data: IP address, browser type, operating system, referring URL
• Usage data: pages visited, time spent, clicks, search terms within our site
• Cookies and similar technologies: see Section 8 below

3. How We Use Your Information

We process your personal data only for clearly defined purposes:

• To deliver your IPTV subscription and provide your login credentials
• To process payments and prevent fraud
• To provide customer support via email, WhatsApp or our help channels
• To send service-related notifications (subscription confirmation, expiry reminders, technical alerts)
• To improve our website, app integration and overall service quality
• To comply with our legal obligations under UK law
• To send marketing communications, but only where you have given explicit consent

4. Legal Basis for Processing (UK GDPR)

Under UK GDPR we rely on the following lawful bases:

• Contract: processing is necessary to deliver your IPTV subscription
• Legitimate interests: improving our service, preventing fraud, securing our systems
• Consent: for non-essential cookies and marketing emails (you can withdraw consent at any time)
• Legal obligation: for tax records, financial reporting and law enforcement requests

5. How We Share Your Information

We never sell your personal data. We share information only with trusted third parties who help us run our service:

• Payment processors (e.g. Stripe, PayPal) for secure transaction handling
• Hosting and email providers for website and communication infrastructure
• IPTV server providers to issue M3U links and Xtream codes
• Analytics services (e.g. Google Analytics) — only with anonymised data where possible
• Legal authorities where required by UK law or a court order

All third parties are contractually required to safeguard your data and use it only for the purposes we authorise.

6. Data Retention

We keep your personal data only for as long as needed:

• Active subscribers: for the duration of your subscription plus 12 months
• Payment records: 6 years (UK tax law requirement)
• Support communications: 24 months after last contact
• Marketing data: until you unsubscribe or withdraw consent

7. International Data Transfers

Some of our service providers may be located outside the United Kingdom. When personal data is transferred outside the UK, we ensure appropriate safeguards are in place — typically the UK International Data Transfer Agreement (IDTA) or the European Commission's Standard Contractual Clauses combined with the UK Addendum.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to function properly and improve your experience. We use the following cookie categories:

• Essential cookies: required for site functionality, login, and checkout (no consent needed)
• Analytics cookies: help us understand how visitors use our site (consent required)
• Marketing cookies: used to show relevant ads on other sites (consent required)

You can manage your cookie preferences via our cookie banner or your browser settings at any time.

9. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of access: request a copy of the personal data we hold about you
• Right to rectification: ask us to correct inaccurate or incomplete data
• Right to erasure: request deletion of your data ("right to be forgotten")
• Right to restrict processing: ask us to pause processing in certain situations
• Right to data portability: receive your data in a portable format
• Right to object: object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent: at any time, where processing is based on consent
• Right to lodge a complaint: with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, contact us at contact@iptvnow4k.uk. We respond within 30 days.

10. Children's Privacy

Our service is not directed at children under the age of 16. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal data, please contact us immediately and we will delete it.

11. Security

We use appropriate technical and organisational measures to protect your personal data, including SSL/TLS encryption, secure servers, restricted access controls, encrypted password storage and regular security reviews. Despite our efforts, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute protection.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated version on this page and revise the "Last Updated" date at the top. Material changes will be notified to you by email where appropriate.

13. Contact Us

If you have any questions, requests or complaints about this Privacy Policy or how we handle your personal data, please contact us: