Refund Policy

At IPTV Now 4K we want every customer to be 100% satisfied with our IPTV service. That is why we offer a clear and customer-friendly refund policy backed by a 30-day money-back guarantee on all new subscriptions purchased through iptvnow4k.uk.

1. Our 30-Day Money-Back Guarantee

If you are not completely satisfied with the IPTV Now service within 30 days from the date of your first activation, you can request a full refund. We will return your payment in full to the original payment method used at checkout.

This guarantee applies to all subscription lengths — 3 months, 6 months, 12 months and Lifetime.

2. How to Request a Refund

To request a refund, simply contact our UK support team within the 30-day guarantee period:

• Send an email to contact@iptvnow4k.uk
• Include the email address you used at purchase and your order number (if available)
• Briefly tell us why you are requesting a refund — this helps us improve, but is not required

Our team will acknowledge your request within 24 hours and process eligible refunds promptly.

3. Refund Processing Time

Once we approve your refund:

• Credit / Debit Card: 3 to 7 working days to appear in your account
• PayPal: 1 to 3 working days
• Bank Transfer: up to 10 working days, depending on your bank
• Cryptocurrency: refunds processed to the original wallet, typically within 24 hours

Processing times may vary slightly based on your bank or payment provider. We have no control over these external timelines.

4. Refund Eligibility

To qualify for a refund, the following conditions apply:

• The refund request must be submitted within 30 days of your activation date
• The subscription must have been purchased directly from iptvnow4k.uk (not through a reseller)
• The refund request must be submitted via email from the address used at purchase

5. Situations Where Refunds Are Not Available

Although we are flexible, refunds may be denied in the following situations:

• Requests submitted after the 30-day guarantee period has ended
• Subscriptions where the account has been suspended due to a violation of our Terms and Conditions — for example sharing credentials, reselling access or fraudulent use
• Issues caused entirely by your own internet connection, hardware, or third-party apps that we do not provide
• Refund attempts via chargebacks before contacting our support team — please always reach out to us first

6. Partial Refunds

In some cases — for example service issues that affect only part of your subscription period — we may offer a partial refund or a pro-rata extension of your subscription instead of a full refund. Any such arrangement will be made transparently and only with your agreement.

7. Cancellation

You can cancel your IPTV Now subscription at any time by simply not renewing when it expires. None of our subscriptions renew automatically, so there is no need to cancel a recurring payment — there isn't one.

If you wish to end your subscription early and request a refund within the 30-day guarantee period, follow the steps in Section 2 above.

8. Digital Content and the Consumer Contracts Regulations 2013

Because our service is a digital product delivered immediately upon purchase, you waive your 14-day statutory right of withdrawal under the Consumer Contracts Regulations 2013 when you start using the service. Our voluntary 30-day money-back guarantee offers equivalent — and in most cases stronger — protection.

9. Disputes

If you are not satisfied with how your refund request has been handled, please contact us so we can resolve the issue directly. We always aim for an amicable solution. If a dispute cannot be resolved, you may also contact UK consumer protection authorities or use an alternative dispute resolution service.

10. Changes to This Refund Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Active subscribers will not be affected by changes to this policy until their next purchase.

11. Contact for Refund Requests

For all refund-related enquiries, please contact our UK support team: